Frequently Asked Questions (FAQs) 

To make a booking, select your destination and travel dates, choose your accommodation, and follow the on-screen instructions to complete the booking process.

No, bookings must be made at least one day in advance. Same-day bookings are not allowed. If you need to make a booking for the same day, please use the live assistant chat.

You can make a booking up to 6 months in advance. This allows you to plan your trip well ahead of time.

If the resort you want is not available for your selected dates, the system will automatically suggest alternative resorts that are available.

You will need to provide details about the number of guests, including adults and children, as well as any special requests you may have.

Accepted payment methods include Credit and MADA cards, and Apple Pay (available only on Mac devices using Safari and in the iOS app). Ensure that your card is valid and enabled for online transactions.

You will receive a confirmation on-screen once the payment is completed, along with an email and SMS confirming your booking.

If an error occurs during payment, the system will display a message explaining the issue. You will be able to attempt the payment again.

Yes, you can submit a request to modify or cancel your booking. You can do this through your account in the "My Trips" section.

If you leave the booking process, you may lose your cart information and the availability of selected items. You will be warned before exiting.

Yes, during the booking process, you will be able to see a breakdown of costs, including accommodation prices and any applicable taxes.

To make a reservation for multiple resorts, please use the live assistant chat. We will assist you in finding the best alternatives to meet your needs.