In case the booked trip is cancelled by the guest more than 48 hours before the scheduled trip time, no penalty fee will be charged and the full amount of the trip will be refunded to the guest.
In case the booked trip is cancelled by the guest 48 to 24 hours before the scheduled trip time, a 50% refund of the trip amount will be applied to the guest.
In case the booked trip is cancelled by the guest less than 24 hours before the scheduled trip time, no refund will be applied.
The guest is considered a no-show if they fail to show up within 15 minutes after the meeting time and do not respond to calls from the booking unit.
In case of a no-show, no refund will be applied to the guest.
